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NEGOTIATION AND CONFLICT MANAGEMENT
Negotiate with confidence, manage tension professionally, and reach better outcomes in high-stakes conversations.
COURSE AT A GLANCE

Module objective: to equip managers with structured negotiation and conflict management skills, enabling them to achieve superior outcomes while maintaining long-term professional relationships.

  • Format
    Simulations, role plays, cases, negotiation diagnostics
  • Structure
    6 key topics during
    8 hours online interactions
  • Credentials
    Certificate of completion
  • Study pace
    Designed for working professionals and future leaders
Join next course May 5th 2026
Ketevan Devadze
Ph.D.
Keti is a conflict management practitioner with extensive experience in mediation and dispute resolution. Specialises in communication psychology, conflict prevention, and practical tools for resolving organisational conflicts.
Viktor Savchenko
Associate Professor, Ph.D., Research Fellow of the University of Oxford
Viktor is an certified international mediator, experienced negotiation expert with a strong background in complex business and stakeholder negotiations. Specialises in negotiation strategy, value creation, and managing high-stakes conflicts.
Key Topics
  • Distributive vs integrative negotiation
    1
  • Power, leverage and ethics in negotiation
    2
  • Managing conflict in organisations
    3
  • Cross-cultural and internal negotiations
    4
  • Emotions, psychology and cognitive biases
    5
  • Negotiation in leadership and change contexts
    6
WHO IS IT FOR?
Built for professionals who want practical skills, clear structure, and measurable outcomes.
  • Founders, managers, and team leads
    negotiating with clients, suppliers, or partners
  • Sales and BD professionals
    handling pricing, scope, and contract terms
  • Leaders
    managing internal conflict and stakeholder alignment
  • Anyone
    who wants a practical approach to negotiation, not theory
Scenario-based and practical — designed to improve real conversations immediately.
No prior MBA required - readiness to apply is what matters.
OUTCOMES
Practical tools, clear frameworks, and an execution system you can use immediately.
  • Prepare effectively 
    using a clear negotiation planning framework
  • Strengthen your position
    BATNA, leverage, constraints, and trade-offs
  • Handle difficult conversations
    with calm structure and control
  • Resolve conflict
    by separating people from problems and focusing on interests
  • Negotiate value, not just price
    make and defend smart concessions
  • Close agreements
    with clear terms, follow-up, and accountability
“
“In business, you don’t get what you deserve, you get what you negotiate.”
— Chester L. Karrass
PRACTICAL DELIVERABLES
You will produce:
  • Personal Negotiation Style & Bias Assessment
  • Negotiation Preparation Framework (interests, BATNA, power, options)
  • Value Creation & Claiming Strategies
  • Conflict Diagnosis & Resolution Toolkit
  • Stakeholder & Multi-Party Negotiation Map
  • Difficult Conversations Playbook
  • Personal Negotiation Improvement Plan
Assessment & Certificate
How you’re assessed
  • Complete the module assignments and deliverables
  • Meet the completion criteria outlined for the course
  • Demonstrate application through negotiation scenarios
What you receive
  • Certificate of Completion (Negotiation & Conflict Management)
  • This module counts toward the Mini MBA (1 of 6)
Next Course Schedule
DATE
TIME
May 5, Tuesday
09:00-11:00 London Time
May 7, Thursday
09:00-11:00 London Time
May 9, Saturday
09:00-13:00 London Time
Still have questions?
Leave your details and we’ll get back to you with the next steps.

“An investment in knowledge pays the best interest.”
— Benjamin Franklin

Contacts
London Crown Business School
71-75 Shelton Street Covent Garden
WC2H 9JQ London, United Kingdom
info@londoncrown.uk
+44 7747 226361