Effective date: 06 January 2023
Last updated: 25 January 2026
These Terms and Conditions (“Terms”) govern your use of the website and services offered under the trade name London Crown Business School (“LCBS”, “we”, “us”, “our”).
Legal entity / Provider: VISENSE LLP, trading as London Crown Business School
Address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: info@londoncrown.uk
By accessing our website, submitting an application/enquiry, creating an account, or purchasing/enrolling in a course, you agree to these Terms.
1) Definitions
- Content: all materials provided by LCBS, including videos, live sessions, slides, templates, readings, assignments, and certificates.
- Course / Programme: any LCBS module, certificate course, Mini MBA pathway, cohort, workshop, or training.
- Digital Content: content supplied in digital form (streaming, downloads, online platform access).
- You / Learner / Customer: the person using the website or purchasing/enrolling in a Course.
- Platform: third-party services we may use to host content, manage learning, or process payments (e.g., Teachable, Stripe).
2) Who we serve / Eligibility
You confirm that:
- you are at least 18 years old; and
- you have authority to enter into these Terms (if purchasing for a business, you confirm you’re authorised to bind that organisation).
3) Our services
LCBS provides online education and related services, including course access, live sessions (where applicable), support communications, and certificates upon meeting completion requirements.
We may update course content to keep materials accurate and relevant, provided such updates do not materially reduce what you purchased.
4) Accounts and access
Some services require an account. You agree to:
- provide accurate information,
- keep login credentials secure,
- notify us of unauthorised use.
We may suspend or terminate access if we reasonably believe there has been misuse, fraud, or breach of these Terms.
5) Orders, prices, and payment
5.1 Pricing
Prices are shown on our website/checkout pages. Unless stated otherwise, prices may be shown inclusive or exclusive of taxes depending on your location and the checkout provider’s configuration.
5.2 Payment processing
Payments are processed by third-party payment providers. Depending on the checkout flow, your payment may be handled via Stripe and/or a course platform checkout (e.g., Teachable). Your payment details are processed securely by those providers; we do not store full card details.
5.3 Taxes and receipts
Where applicable, taxes (including VAT) may be calculated and added at checkout. Receipts/invoices may be issued by the relevant payment/checkout provider or by LCBS, depending on the transaction setup.
6) Course delivery, availability, and changes
- Course access details are provided after payment and/or enrolment confirmation.
- Live sessions may be recorded and made available to learners (unless stated otherwise).
- We may change schedules, instructors, or session times where reasonably necessary. If a change is material, we will take reasonable steps to notify you.
7) Licence and Intellectual Property
All LCBS Content is owned by or licensed to VISENSE LLP (trading as LCBS) and protected by intellectual property laws.
We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Content for your personal learning (or internal business use if you purchased a team licence), for the duration stated in the offer/checkout.
You must not:
- copy, redistribute, sell, sublicense, share logins, publicly display, or upload our Content to public platforms;
- record or rebroadcast live sessions without written permission (unless explicitly allowed);
- remove copyright notices.
8) Acceptable use
You agree not to:
- use the website/platform unlawfully, or to transmit malware;
- harass other learners/instructors or post abusive content;
- attempt to gain unauthorised access to accounts, systems, or data.
We may remove content, restrict participation, or terminate access for breaches.
9) User submissions (assignments, comments, community)
If you submit assignments or materials:
- you keep ownership of your work;
- you grant LCBS a limited licence to use it for delivering and improving the Course (e.g., assessment, feedback, moderation, internal quality review).
- Please do not submit confidential third-party information unless you have permission.
10) Certificates and completion
Certificates (including Mini MBA certification, if applicable) may require:
- meeting attendance/completion thresholds,
- passing assessments,
- adhering to academic integrity.
We may withhold or revoke certificates in cases of fraud, plagiarism, or serious misconduct.
11) Consumer cancellation and refunds
This section applies if you purchase as a consumer (not as a business).
11.1 14-day cooling-off (distance contracts)
If you buy a service online, you generally have a 14-day cooling-off period to cancel.
11.2 Digital content access and loss of cancellation right
For digital content, the right to cancel can be lost once supply begins if you:
- give express consent for immediate access, and
- acknowledge you will lose your cancellation right once access begins.
Accordingly, where you purchase a Course that provides immediate access to Digital Content, we will ask you at checkout to consent to immediate access and acknowledge the loss of the right to cancel once access begins. (This is standard for online course delivery under UK distance selling rules).
11.3 If you cancel after service starts (where applicable)
If you request that services begin within the 14-day period and later cancel (and cancellation rights apply), you may be charged for the portion of services received.
11.4 Refund method and timing
Approved refunds are issued to the original payment method and typically processed within 14 days after approval/confirmation (timing may also depend on your payment provider).
11.5 Statutory rights
Nothing in these Terms limits your statutory consumer rights. UK law provides protections for digital content such as being as described, fit for purpose, and of satisfactory quality.
12) Business purchases (B2B)
If you purchase as a business, you acknowledge that consumer cancellation rules may not apply. Any refund/credit terms (if offered) will be as stated in your order, invoice, or a separate written agreement.
13) Disclaimers
LCBS provides educational content for general training purposes. We do not provide legal, tax, investment, medical, or regulated professional advice. You remain responsible for decisions and results arising from application of course materials.
14) Limitation of liability
To the maximum extent permitted by law:
- we are not liable for indirect or consequential losses (e.g., loss of profit, revenue, business, goodwill);
- our total liability in relation to a Course is limited to the amount you paid for that Course.
Nothing in these Terms limits liability for fraud, fraudulent misrepresentation, or any liability that cannot be excluded under law.
15) Third-party services and links
We may use third-party platforms (e.g., Teachable, Stripe, analytics tools) and may link to third-party sites. Their terms and policies apply to your use of those services. We are not responsible for third-party content or availability.
16) Privacy and cookies
Our processing of personal data is described in our Privacy Policy and our use of cookies is described in our Cookies Policy (available on our website).
17) Termination
We may suspend or terminate your access if you breach these Terms or if required for security, legal, or operational reasons. Where appropriate, we may offer remediation steps (e.g., password reset, compliance confirmation) at our discretion.
18) Changes to these Terms
We may update these Terms from time to time. We will post updates on our website and update the “Last updated” date. Material changes may be communicated via email or within the platform.
19) Governing law and jurisdiction
These Terms are governed by the laws of England and Wales. The courts of England and Wales have jurisdiction, subject to any mandatory consumer protections that apply in your country of residence.
20) Contact
VISENSE LLP (trading as London Crown Business School)
71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom